Returns & Exchanges

At Tier1 Online, we stand behind our electronics with a 30-day satisfaction guarantee, ensuring you have the right tech for your needs. If your purchase doesn't meet your expectations, we offer a streamlined return process for all certified hardware and accessories.

Return Process

• 1.
  Initiate Your Request

  Log into your Tier1 Online account and select the order you wish to return to generate a unique Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all power cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship to Service Center

  Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location for tracked delivery to our warehouse.

• 4.
  Inspection and Refund

  Our technicians will verify the device condition within 3-5 business days of arrival, after which your refund will be processed back to your original payment method.