Frequently Asked Questions
Everything you need to know about your Tier1 Online shopping experience.
What kind of warranty comes with Tier1 Online electronics?
All our products come with a standard 12-month manufacturer warranty. For certified refurbished items, we provide a 6-month Tier1 guarantee covering hardware defects.
How long does shipping take for my order?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
What is your return policy for electronics?
We offer a 30-day return policy. Items must be in their original packaging with all accessories included. Please note that opened software or hygiene-sensitive items like in-ear headphones may be subject to restrictions.
Are the products sold on Tier1 Online brand new?
We sell both brand new and certified refurbished electronics. Each product page clearly labels the condition of the item so you can shop with total transparency.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer financing options through Klarna and Affirm for eligible purchases.
Do you offer technical support for purchased devices?
Yes, our dedicated technical support team is available via live chat or email to help you with setup, troubleshooting, or general product inquiries.